Morgan McKinley is looking for a Service Delivery Manager with a background in managing a multilingual team.
This is a fast paced role where the successful candidate will be responsible for overall Manage a team of Team Managers.
The Job Description
- Manage a team of Team Managers, Team Leads, Pod Leads and associates working on a digital operations program
- Act as POC to both Internal Leads and client PGM's for a number of workflows at a site level
- Responsible for the operational delivery of all KPI's and Client OKRs
- Work closely as part of a Global team to manage the day to day performance on your site through best practice sharing and collaboration
- Own Capacity planning at a workflow level
- Strong people management skills
- Conduct regular coaching, feedback and mentoring with your direct reports
- Contribute and participate in WBR, MBR & QBR's with the client
- Manage Staffing, Attendance & Attrition levels
- Manage client escalations at a site level
- Develop strong working relationships with support dept's for Cap Planning, Trolicy, Tools, BA's, MIS, PEX
- Work within the Quality Management framework to own and drive quality results
- Be prepared to work in an Agile and rapidly changing environment
- Contribute to the sites P&L through management of costs and ensuring revenue opportunities are maximized
Please contact Alex Donnelly at adonnelly@morganmckinley.com or telephone:(01)4485620 for more information.
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.
- Experience working within GDO an advantage
- Experience managing a multilingual team working with multiple workflows
- Experience with client management and working within a global team structure
- Operationally strong with a good grasp of metrics
- Strong People manager
- Ability to work in a fast paced environment with minimal supervision
- Sense of ownership and pride in your performance and its impact on the team.
- Critical thinker and problem-solving skills
- Strong Team player
- Great interpersonal and communication skills
- Experience in data analysis and reports
