Job General

Service Delivery Manager - M&A Project Delivery TechOps & Quality

Job Description

Service Delivery Manager - M&A Project Delivery TechOps & Quality

2.500! That’s the number of IT professionals working across all of Novartis sites all over the world! The successful applicant will be responsible for management and delivery of IT projects in Mergers & Acquisitions (M&A) for Novartis Technical Operations (NTO) and Quality.

Applications are invited from industry professionals with a minimum of 10 years' experience. The candidate will be a highly capable communicator with a strong knowledge of the pharmaceutical sector, and a proven record of successful project delivery.

Your key responsibilities :
Your responsibilities include, but are not limited to:
• Management of deliverables for IT projects, relating to ongoing transfers of activities related to investments and divestments
• Ensure Novartis technology standards and operating models are established and understood for any incoming entity
• Coordination with multiple stakeholders to align on portfolio priority, risks, opportunities, and budget
• Ongoing engagement with business partners, ensuring clear and effective two-way communication
• Pro-actively seek to identify and communicate risks, challenges, opportunities for improvement
• Share learnings and experiences across teams, with a view to implementing best practices for Novartis operations.
• Contract management with software license publishers
• Vendor management for project delivery

What you’ll bring to the role:
• 10+ years’ experience in Pharma and Project Management. Strong understanding of GxP regulatory standards and Computer Systems Validation
• Excellent knowledge of Pharma industry operations, with particular emphasis on Quality Management Systems
• Proven track record of successful project delivery within budget, on time, and to high quality
• Excellent communication skills and ability to manage relationships with multiple stakeholders
• Experience in managing internal and external teams; experience in vendor management including software license publishers and proficient English (oral and written)

Desirable requirements:
• Experience in working with M&A project delivery is preferred
• High levels of initiative and a continuous improvement mindset, with the ability to work independently towards established goals

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