Job Software Developer/ Engineer/ Architect

Service Delivery Expert - Laboratory IT Systems

Job Description

Service Delivery Expert - Laboratory IT Systems

2.500! That’s the number of IT professionals working across all of Novartis sites all over the world! Join Novartis and become part of one of the biggest and most advanced global IT departments in Pharma.

The successful applicant will be responsible for supporting delivery and operations of IT applications which enable the Quality Control laboratories across all Novartis Technical Operations sites. The delivery and implementation of solutions will be standardized across all sites in the network; the Service Delivery Expert will be responsible for ensuring activities are continually improved to ensure lean and effective of the technologies and in place to support business operations.

Applications are invited from industry professionals with a minimum of 6 years' experience relating to IT applications and/or Quality Control laboratory processes. The candidate will be a highly capable organizer, with a solution-orientated mindset and a track record of successful project delivery.

Your key responsibilities:
Your responsibilities include, but are not limited to:
• As part of the Global IT team supporting delivery and operations of laboratory applications, drive solution delivery and implementation of IT applications as standards for Novartis Tech Ops laboratories.
• Partner with Novartis Quality Control personnel to understand the needs and priorities of the business, and to deliver the best solutions possible to meet the needs of the end user.
• Coordinate, prioritise, and manage the deliverables as part of the project implementation team, in alignment with goals and objectives set by management.
• Day-to-day support and engagement with external teams supporting the delivery and operations of the laboratory applications.
• Ensure activities are aligned with global standards for architecture, infrastructure, security, and GxP compliance.
• Pro-actively seek to identify and communicate risks, challenges, opportunities for improvement.
• Share learnings and experiences across teams, with a view to implementing best practices for Novartis operations.

• At least 6 years of working experience in a relevant role in Information Technology and/or Quality Control. Excellent knowledge of English language (written and spoken).
• Strong working knowledge of IT application delivery, preferably in pharmaceutical industry or laboratory environment. Excellent communication skills and ability to manage relationships with multiple stakeholders
• Excellent working knowledge and understanding of GxP regulatory standards and Computer Systems Validation. High levels of initiative and a continuous improvement mindset, with the ability to work independently towards established goals
• Demonstrated ability to understand a user community and reflect their needs in delivery of solutions.
• Experienced with troubleshooting and problem-solving, with a focus on solutions and the needs of end users. Solid working understanding of IT infrastructure and architecture.