Senior Analyst, User Experience

• Engage in about 10% strategy, 20% research, 50% Analysis, 20% design
• Lead user-centric product design from ideation to implementation using Design Thinking and Agile methodologies.
• Plan, recruit, facilitate and analyze direct and remote quantitative and qualitative research to understand the holistic needs of our B2B users.
• Collaborate closely with Stakeholders such as Product Owners, Business and Systems Analysts, and other Designers in an Agile environment to create a Priceless®, Mastercard-Good Experience for our users and stakeholder alike.
• Conduct analysis activities that lead to actionable insights for development team backlog
• Compose written and visual artifacts to present evidence-based recommendations to all parties
• Deliverables include but are not limited to Personas, Journey maps, user flows, wireframes, sketches, prototypes, usability tests, interviews, surveys, SUS/NPS
• Inform the consistency of the overall User Experience while ensuring the reusability of shared components
• Advocate for closed feedback loop and iterative delivery of value to the end-user

• Advance understanding of Design Thinking methodologies and related tools and processes
• Understanding of development life cycle and complexities
• Prior Exposure to Agile Frame works and related tools and processes
• Strong experience with visual design tools like Sketch, InVision, Mural, Axure, Adobe PS,
• Advance oral and written communication skills
• Reasonable mastery of Microsoft Office especially Excel and Power Point
• Proven ability to supervise, train and grow employees
• Strong sense of time management in dealing with multiple projects and tight timelines
• Have a design portfolio with emphasis on research and process

Nice to have

• Demonstrable experience with priLUMA, IDEO, Google Snts, IBM DT, etc..
• Knowledge and experience with SAFe Agile,
• Comfortable with Adobe XD, Adobe Analytics, Qualtrics
• Background in Data visualization and Dashboard Design
• Proficiency with front-end web design and design systems (especially enterprise design standards)
• Bonus: Certification in any of the above