Zurich Life Assurance is looking for an Operations Administrator. We are currently looking for highly motivated individuals with excellent communication skills to fill our Pension Payroll vacancy starting immediately.
Your Role
As an Operations Administrator your main responsibilities will include, but not necessarily be limited to, the following:
- To support the development and routine operation of a high performing team, which operates on the basis of self-organisation and that demonstrates alignment to the operating principles
- Processing all requests in relation to the payment of A(M)RF withdrawals, Annuities, PHI and Pension Retirement Claims. This will involve ensuring that requests are processed in accordance with Product Rules, Revenue Rules and the Company's Processes and Procedures.
- Assisting with the timely management of weekly and monthly payroll runs
- Conduct interactions with our customers - with empathy, listening to and understanding their needs.
- Dealing with broker and customer phone call queries
- Complaints handling.
- Keeping abreast of legislative and industry changes and incorporating these into Company practice.
- Hold/be progressing towards a recognised industry qualification that meets Central Bank Minimum Competency Requirements.
- Good working knowledge of Microsoft Word, Excel
- Previous administration experience is an advantage
- Working knowledge of Corepay an advantage
- Working knowledge of LIFE/400 an advantage
- Excellent verbal and written communication skill
- Excellent knowledge of Revenue legislation governing pensions, and the taxation of policyholder payments, and knowledge of other relevant Central Bank legislation
