Job Technical Support-L1,2,3

Junior Software Support Engineers

Job Description.

Provide customer software product support / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.
Support Project managers in the field for all project requirements, including specification development to customer requirements, installs, upgrades & configuration.
As part of the Customer management & delivery team, have responsibility for SQL Server administration, data base administration, backup, replication, disaster recovery strategies.
Prepare end user and technical user documentation for environmental products
Attend customer sites, for installations, training, go lives & review meetings, always providing a high level of customer service.
Analysis of software issues reported for any repeat issues with proposed solutions on how to improve product performance. Identify any training needs for customers and produce operation documents to address these issues.
You will be involved in product improvement program, consulting to customer & monitoring of performance metrics.

Degree in computer science or equivalent
Experience in SQL server or Oracle and database administration, mobile communications software would be an advantage.
Excellent communication skills (both written and verbal), especially with regards to providing information to clients.
An understanding of software engineering principles and processes. Practical experience in relation to databases, Microsoft SQL server, managing hosted solution and web services.
An interest in learning and keeping up to date in SQL server, mobile communications software, web application developments and cloud computing.