Job Technical Support-L1,2,3

Java Technical Support Engineer- Graduate

Create real impact. One customer at a time.

Guidewire is a top cloud employer on Glassdoor with a startup frame of mind and the world-class platform for over 25% of the global Property & Casualty market.

Fresh challenges every day

It you’re always up for a challenge, ready to run head-on into change and comfortable with the uncomfortable, you’ll fit right in here. Join Guidewire as a Java Technical Support Engineer.

From collaborating on custom configurations to trouble-shooting for customers, you’ll dig deep to find solutions to real-world problems. It’s non-stop and fast-paced, and your tight-knit Customer & Cloud Operations cohort will feel like family. At the same time, you’re free to move across teams and get involved with multiple projects. Meeting challenges head-on with energy, enthusiasm, and passion opens even more doors, so get ready to take on more ownership and responsibility if you want to go further.

We need you to have a bachelor’s degree in Computer Science or a related field, and to already have some exposure to the Agile process.

  • Experience with fixing code, commercial customer incident tracking, or reporting progress is a plus.
  • If you’ve worked with a CRM system before (such as Salesforce), terrific.
  • If you're a fan of JIRA or can get lost for hours playing around with Java, C#, SQL, or Kubernetes just for the fun of it, then we really can't wait to meet you.
  • Familiarity with advanced technical skills such as Object-Oriented programming, relational databases, XML, and Linux means you'll be speaking our language.
  • Front-end know-how like JavaScript, AngularJS, and web UI makes you even more versatile.
  • And if you make easy work of server thread dumps, Oracle AWR reports, and other log files, then where have you been hiding?