Ergo are seeking an IT Support Technician in Galway for a permanent role with a well-known company. The successful Engineer will report into the IT Manager and will play a key role in supporting local and remote users on a tech stack which includes Office 365, VMware and SQL.
What will you do?
- Maintenance and support of company IT infrastructure
- Diagnose and troubleshoot technical problems
- Logging and management of tickets and assets
- Familiarity with SQL/ MS SQL server and databases
- Familiar with some or all of the following, Windows7/10, Windows server 2008/12/16/19, Active Directory, Vmware, Veeam
- Familiar with TCP/IP networking, including switches, routers, access points and firewalls
- Must be able to quickly learn new company-specific software in order to be able to support users
- Must be able to work well and communicate effectively with users of a broad range of computer competency levels
- Out of hours support required on a scheduled/rotational basis
- Must be willing and enthusiastic and should have an enduring personal interest in technology and computing
- 3+ years experience in a similar role (IT Engineer, Helpdesk, Systems Administrator)
- Windows Server administration (Active Directory / Exchange)
- Office 365
- Virtualisation (Citrix / VMware)
- Backups (Veeam or similar)
- SQL Server an advantage
- Professional certifications (MCSA, CCNA, VCP etc.) a real advantage
- Full Drivers' licence
