Job Technical Support-L1,2,3

IT Support Technician - Dublin

IT Support Technician

Job Purpose: 

This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously, as well as learning new skills and procedures along the way. This person should be experienced in supporting on-premises and cloud solutions, including various replication and disaster recovery technologies, along with broad skills in other supporting technologies.

 

The role will be hybrid: 3 days in our Dublin Office/Client sites & 2 days remote.

 

Duties and Responsibilities:

  • Support Windows Server issues.
  • Support Exchange, Microsoft Office 365 issues.
  • Support networking and Firewall related issues.
  • Support virtual & cloud environments.
  • Support data protection solutions.
  • Work with staff to promote, develop, and maintain a positive experience for the client.
  • Partake and upskill in training activities in support of new technologies, procedures, and customer service enhancements.
  • Partake in out of hours support and on call activities when required.
  • Comply, maintain, and promote information security in ActionPoint.

Qualifications and Experience:

  • 3rd level qualification in an IT related discipline.
  • Min of 3yrs experience in a similar role.
  • Support Exchange, Office 365 issues.
  • Support networking and Firewall related issues.
  • Support virtual & cloud environments.

  •   Hands on (demonstrable) experience with VMware or Hyper-V.  

  •   Hands on (demonstrable) experience with Microsoft Azure and Microsoft 365.

  •   Hands on (demonstrable) experience with Networking Technologies, eg. Routers/Firewalls/Switches/WiFi

  • Working knowledge of DNS and Web Hosting Technologies

  •  Relevant IT technical certifications desirable. 

  •  Working knowledge of networking concepts. 

  •  Working knowledge of data protection and disaster recovery systems.

  •  Previous experience working with ConnectWise Manage and ConnectWise Automate desirable.

  •  Strong communication, interpersonal skills, and ability to lead by example.

  •  Excellent organizational and documentation skills. 

  •  High level of flexibility, enthusiastic, willingness to learn and develop individually and as a team.

 •   Willingness to travel, if required.

Benefits:

  • Employee Health Insurance
  • Employee Assistance Programme
  • Death in Service
  • Income Protection
  • PRSA
  • 23 days annual leave
  • Sports and Social
  • Hybrid working
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