Our client is a leading international Financial Services company. They are expanding rapidly in Ireland and internationally. This is an exciting time to join a fast growing team in Ireland.
THE ROLE
Subject matter expert for the support and troubleshooting across the company information technology stacks. The role will involve ensuring that end user computing, cloud services and business technology runs smoothly, that the end users understand how to operate applications effectively and efficiently and that proactive insights/suggestions for enhancements and improvements are made.
Responsibilities include:
- Receive support calls and service request tickets from colleagues across the business.
- Provide first line support for all technology issues raised where possible, providing fixes or and training to other technical resolver groups (e.g. infrastructure, security, application support etc) where required.
- Investigate data issues/queries.
- Identify systemic patterns that can be translated into system improvements or changes.
- Manage and take ownership of all scheduled activities (e.g. access control reviews, report generation) and report.
- Maintain accurate documentation sets for operational procedures and processed and perform knowledge transfer and best practise workshops as required.
- The role is part of our Service Desk team and may require assisting the Infrastructure team on various end user administration activities including onboarding/offboarding, deskside troubleshooting, application deployments and security incidents.
An excellent remuneration package will be offered to the successful applicant that reflects the seniority and importance of this role
CONTACT US
If the above opportunity is of interest to you can ring me for a confidential discussion or for more information on 087-2420211. Alternatively, you can email us a copy of your CV.
- Exposure to supporting VIPs and senior leadership.
- Experience of supporting laptops& mobile devices operating Microsoft Windows, Microsoft Office 365, Active Directory and SharePoint essential.
- Knowledge of / exposure to ticketing systems and understanding of customer facing behaviours and responsibilities.
- Excellent verbal and technical communication skills with, the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- Highly motivated team player with the skills and ability to manage changing priorities.
- Flexible approach and willing to work to working on a rota basis to provide necessary cover where needed.
- Understand and work within the ITIL Service Delivery framework.
- Attend training courses as identified and agreed for appropriate professional development.
- Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities.
