IT Electronic Service Engineer

We are looking for a Qualified Field Service Engineer to join our team at our highly successful Ireland operations hub, based in Dublin. Reporting to the Manger - Field Support, you will be supporting the on-site installation, troubleshooting and ongoing maintenance of airport security systems at our highly valued client’s sites.

KEY RESPONSIBILITIES:

Under limited supervision and usually acting independently, performs a wide variety of technical support activities by installing, troubleshooting, maintaining and servicing trace, body scanner, x-ray and CT based security systems at customer sites. Interacts with and interrogates data from remote diagnostics solution - OVConnect. Typically handles complex products and/or problems, and provide technical guidance to peers & Apprentices within the team. Displays a strong IT skill set and a proven track record of server installation and maintenance. Helps develop and maintain relationships and favorable contacts with current and potential clients such as DAA, Belfast, etc. Helps ensure unparalleled client satisfaction through the delivery and maintenance of best-in-class security and detection products and related professional services.  The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below. 

SSENTIAL DUTIES AND RESPONSIBILITIES:

• Works a rotating shift pattern which supports Dublin Airport and other regional customers. 
• Coordinates the planning and delivery of preventative maintenance (PM) services on various types of security search equipment at Dublin Airport & other regional customers.
• Coordinates and provides support to regional customers by installing, calibrating, maintaining, testing, troubleshooting and repairing of trace, body scanner, x-ray and CT based security systems of a highly complex nature.
• Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment.  Provides on-site technical and operator training.
• Works with customer via phone or person to identify operational/technical problems. Responds to customer complaints and questions until resolved.
• Troubleshoots and diagnoses system/equipment interface problems by phone support, direct deployment or remote diagnostic SW.
• Interacts and becomes highly proficient with Leidos remote diagnostics solution - OVConnect.
• Must be highly competent at extracting, analysing and presenting data.
• Driving the use of OVConnect within the Team and provide user/supervisor/customer training. 
• Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advises customer of all equipment changes and authorized modifications.
• Conducts local visits to customer sites (airports) to help determine requirements, needs, and perceptions.
• Attends OEM training on all job related products
• Completes CRM and submits all required admin to agreed deadlines.

Graduate of technical school in electrical/electronic engineering technology. Typically possesses two (2) to five (5) years’ experience in mechanical/electrical or electronic field service environment. Specific highly skilled knowledge of x-ray, CT technology is preferred but not essential for this role as OEM product related training will be delivered. 

OTHER SKILLS AND ABILITIES:

Excellent customer interface, presentation and communication skills, both verbal and written are required. Knowledge of complex digital and analog circuitry is required, Linux a plus.  Knowledge of complex mechanical systems, familiarity with test equipment and experience with High Voltage and X-ray producing equipment preferred but not essential. Experienced with BI or similar management reporting SW. 

Team player with ability to prioritise and work under pressure in a fast-paced environment with minimal oversight.  Ability to perform multiple activities simultaneously and independently.  Must be available to work a rotating shift pattern, travel throughout Ireland at short notice, work non-standard hours, travel on weekends, and assist other field sites as required.