Intervention Specialist (4On4Off, Nights/Days Pattern)

Company Overview 

This is an exciting opportunity to join a successful and innovative Global Group, providing industry leading proactive video monitoring services.

At Netwatch Group, we are driven by a powerful vision  to “Create a Fearless Environment for our customers, partners and employees”. Our mission is to deliver innovative, proactive monitoring technologies and solutions built on trust and a commitment to quality of service. In delivering this, we are dedicated to making a difference in our customers lives every single day. Netwatch proactive video monitoring protects property, creates safe workplaces and enables business continuity. To achieve this we are committed to the recruitment and retention of the very best talent. People who join Netwatch are part of an energetic, ambitious team and develop a career in a fast-paced working environment.

We value our culture of teamwork, accountability and respect for one another. We strive to live by these values to create a positive employee and customer experience. We recognise that our people are our strongest asset and play a crucial role in our competitive advantage. Netwatch wants you to succeed by supporting you continuously; developing your skills through training and encouragement. We challenge you with interesting work, that ensures you can build on your strengths and make an impact.

We are seeking Intervention Specialists to join our team. As an Intervention Specialist, you will have an integral role in protecting our customers across the world from our Alarm Receiving Centre in the Carnbane Industrial Estate, Newry. Our Specialists operate Netwatch’s advanced proactive CCTV monitoring and protection technologies to support customer site security. Our team of Intervention Specialists are responsible for managing the safety of our customer sites by monitoring access control and CCTV systems. 

This role will be ideally suited to candidates who have strong customer service skills and enjoy working within well-established processes and procedures. If you are interested in working for a fast-paced and growing company, where you will play a pivotal role in protecting people’s lives, have excellent work-life balance and feel rewarded, this is an exciting opportunity for you!   

 The working pattern opportunities available are:

• Full-time, night shift roles with  a 4on 4off working pattern : 6pm -6am
• Full-time, day shift roles with a 4on 4off working pattern: 6am - 6pm

 Successful applicants will: 

• Use a variety of bespoke systems to deliver effective remote CCTV online visual monitoring and manage barrier controls
• Handle alarm activations as per individual customer site protocols
• Act as a point of contact for Netwatch customers throughout the world who are experiencing security breaches and issues
• Be responsible for inbound and outbound phone calls including to Security Services and at all times demonstrate an exceptional level of customer service
• Where incidents occur, create Incident Reports, which includes contacts made and actions taken.

• A Level's or equivalent, 3rd level qualification desirable
• At least 1 years’ experience in a similar or customer service role
• Active SIA License preferable
• A high level of IT literacy, especially MS Office and/ or bespoke Management Information Systems
• Excellent telephone and customer service skills
• Ability to adapt, learn quickly and multi task effectively under pressure in a high volume, high stakes and fast paced team environment
• Exceptional attention to detail
• A proven track record of performing consistently at a high level
• Ability to exercise good judgment in emergency conditions and act on own initiative
• A team player who is flexible in order to meet business needs.

• Competitive rates of pay
• In-house training
• Night shift premiums
   
• Career progression
• Working 4 days on 4 days off
• Staff & family events