Overall Job Purpose
You will be supporting a high profile Global Leader specialising in internet based searching and video sharing platforms that has changed the world and the way we share information.
Duties & Responsibilities
- Provide high quality online customer service via phone, chat and email
- Deliver efficient troubleshooting and query resolution and assist customers with account optimisation
- Upsell additional product features to existing B2B customers
- Ability to research and develop knowledge of customers products and services
- Meet deadlines with a fast paced environment
- Gain an in depth knowledge and understanding of all online advertising services
- Fluency in written and spoken English and Turkish
- Excellent communication and negotiation skills and confidence in dealing with customers
- Intermediate I.T. skills with the ability to quickly learn new tools
- Strong analytical and problem solving abilities
- Self-motivation to meet and exceed individual and team targets
