Graduate Technical Solutions Engineer (TAC)

Company Description

Arista Networks is an industry leader in cognitive cloud networking for mission-critical data centre and campus environments. Arista’s award-winning platforms deliver availability, agility, automation analytics and security

Job Description

Arista Networks is looking for graduate Technical Solutions Engineers to join our world class support team in our EMEA TAC (Technical Assistance Center). A Technical Solutions Engineer will support our customers across various industry verticals with Arista products and solutions. You will have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross functional interaction with engineering, advanced services and sales teams internally. This role not only offers an opportunity to learn cutting edge technology but also hone critical thinking, customer interaction and communication skills.

Arista Networks is looking for students graduating in 2022 and looking to start their career in the networking field with a cutting edge vendor.  

Responsibilities:

• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Use Interpersonal skills, product knowledge and expertise in responding to daily customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.
• Engage in external documentation activities to guide our customers to find solutions to issues with Arista products. 

Qualifications

Education:

Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Preferred working knowledge of the following technologies:

• AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
• WiFi/Campus technologies like 802.11a/b/g/n/ac/ax, Wireless security (WPA2, WPA3), PoE, Wireless clients and drivers
• Troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• Basic understanding of Linux is desired
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Desired Skills:

The ideal candidate possesses the ability to troubleshoot complex and dynamic network environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.

Our engineers work closely with other areas of the Arista customer engineering team as well as both software and hardware engineering teams —both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.