Job Technical Support-L1,2,3

Graduate IT Support Technician - Dublin (Hybrid)

Main Responsibilities

 

Technical Responsibilities:

•             Collaborate effectively with team leaders and senior engineers to assist on customer related queries.

•             Participate in diagnosing and resolving technical issues, as required.

•             Provide assistance to IT engineers and support team as needed to troubleshoot issues.

•             Provide input and assistance to the continuous improvement initiatives as required.

•             Operate within the Company processes and procedures at all times.

Interpersonal Responsibilities:

•             Actively contribute to a positive working environment within your team.

•             Ability to have a positive impact on others and communicate openly and freely.

•             Demonstrate a proactive approach to “getting things done”, accountability & ownership and the ability to prioritise your own workload.

Required Skills

•             BSc in Computer Science/Computer Engineering or equivalent from a third level institution

•             Ability to work as part of a team in a project based environment

•             Excellent written and verbal communication skills.

•             Self-motivated and enthusiastic.