Job Goals/Expectations:
The Enterprise Engineer will be expected to:
- Work day to day on Professional Service engagements, implementing solutions with Kemp products to solve customer issues
- Assist pre-sales with regards to Professional Services as needed with proof of concepts, quoting, and installation of Kemp products
- Provide dedicated technical support and troubleshooting expertise for large enterprise customers
- Generate clear and concise internal/customer facing documentation
Key Responsibilities:
- Be responsible for the success of Professional Service engagements by building and implementing technical solutions while forming trusted customer relationships
- Be a technical advisor for different departments within Kemp (such as Sales and Support) and customers
- Be a trusted advisor to Strategic customers
- Become a thought leader across Kemp and the industry
- Providing support and deep troubleshooting of customer issues
- Provide invaluable guidance by documenting, designing, and planning small to large scale service packages and on-site installations
- Installation deployments would include application protocols such as HTTP, SMTP, DNS, FTP and SNMP, and tools such as VMware, Xen, or Hyper-V virtualization environments
Be responsible for growing in areas of technical expertise that are required for a successful customer experience
Requirements
- BA/BS degree or equivalent experience preferred
- 5+ years’ experience in a network technology environment
- 3+ years’ experience in supporting networking appliances including switches, routers, and firewalls
- 3+ years’ experience of deploying and managing enterprise applications including Microsoft Exchange, SharePoint, and Skype for Business
- In-depth knowledge of networking protocols, specifically TCP/IP
- Proficiency with Windows and Linux Operating Systems
- 3+ years’ experience of deploying and managing enterprise applications including Microsoft Exchange, SharePoint, and Skype for Business
- Proven ability to demonstrate excellent troubleshooting, analysis, and creative problem-solving skills
- Read, write, and speak English fluently, including technical concepts and terminology
- Positive attitude and strong work ethic
- Must be able to collaborate with others and work well in a team
- Proven ability to manage time effectively
- Proven ability to relay technical information to customers with varying skill levels
