Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.
Join the company helping businesses grow revenue through live chat, and so much more.
What's the opportunity? 🤔
We are looking for an experienced Engineering Manager in our Platform group that plays a critical role in Intercom strategy. As we move towards larger customers, we continue investing in the interoperability of our data platform through APIs, integrations, and flexible developer frameworks. We believe that reliable domain data is critical for our company strategy and we see this space growing over time. Some of the goals ahead of this team would be to:
Build flexible and powerful APIs that enable our customers to easily get any necessary data into Intercom;
Build integrations with top-tier strategic partners such as SFDC, Stripe or Shopify to provide no-code, easy-to-use data-in options;
Build and execute interoperability strategy for enterprise data storage solutions such as 5tran, Snowflake.
What will I be doing? 🚀
Leading a team of engineers working on high-scale distributed systems for our public data APIs and integrations
Working closely with customers and external developers to understand their pains and increase the adoption of our platform
Consistently shipping new capabilities in a reliable, safe, and fast manner, in line with our culture.
Partnering with engineering, product, and design leaders to shape team direction and strategy.
Enabling your team to achieve high levels of productivity, performance, and reliability.
Teaching, mentoring, coaching, and being a role model for engineers and other engineering managers.
Creating a collaborative, inclusive, and supportive team culture focused on fast, focused high-impact execution.
What skills do I need? 📖
You are a people manager first and foremost, with a strong track record of growing engineers in their personal growth and career progression.
You have experience leading teams building for multiple types of customers like internal and external developers
You have experience delivering capabilities built to last as APIs, ideally for a public developer platform or for private integrations with external software.
You worked with or built highly scalable systems in a safe and reliable manner.
Benefits 😍
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
