Job Software Developer/ Engineer/ Architect

Deskside Engineer

Atos IT Solutions & Services Ireland is a provider of IT Managed Services and Systems Integration Services. As a Desk Side Engineer, you will work within Onsite Support Services (OSS), a sub tower within WSDS (Workplace Service Desk Services). There is strong potential for career progression across Managed Services. We are looking for candidates with conceptual thinking, able to acquire understanding of the underlying issues in sophisticated problems or situations. The position requires taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly and using innovative approaches to problem solving. Part of the role includes checking progress against targets, reporting as vital and taking action to resolve exceptions.

Our key priorities are:

  • Improve our Quality of Delivery to our customers
  • Invest in our workforce to further develop skills and talents
  • Improve our efficiency through LEAN and other initiatives
  • Converge as fast as possible our production tooling and
  • Processes
  • Grow at least at market rate and sign new logos to further improve our portfolio offering

Key Responsibilities of the Role

  • Provide IT assistance and support to end users.
  • Troubleshoot and repair local hardware and software issues.
  • Install, configure, administer and maintain IT equipment (desktops, laptops, printers and network peripherals)
  • Setup of new IT equipment
  • Maintain standard builds for Atos systems
  • Provide phone and in person support
  • Maintain accurate inventory and records of hardware and software assignments
  • Coordinate solutions to meet customer needs
  • Create and maintain technical and problem/resolution documentation
  • May require standby after office hours/weekends

Here at Atos, we want all of our people to feel valued, appreciated, and free to be themselves at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have built a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong!

  • 2 +year experience working as a Desktop Support Engineer
  • Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting.
  • Good knowledge in Windows OS installation and troubleshooting.
  • Good knowledge in MS Office application and business application support
  • Experience supporting Windows clients in a managed desktop environment
  • Experienced in supporting printers, mobile devices and mobile OS
  • Excellent English
  • ITIL knowledge

Nice to have:

  • CompTIA A+
  • OEM Certifications for support and maintenance of PCs, laptops
  • ITIL Foundation V3
  • Experience working on transitions.