The Red Hat Customer Content Services team is looking for a Content Strategist to join us in Ireland. In this role, you will have a key role in makingRed Hat Enterprise Linux (RHEL) product documentation (https://access.redhat.com/documentation/en-us/red_hat_enterprise_linux/9-beta) a competitive differentiator. You will provide input into the creation and implementation of a comprehensive strategy, help define content deliverables to support key business objectives, and review high-level development scoping information to determine initial resource requirements. You’ll work with other content strategists, the functional program, Content Services teams, and customer experience groups to ensure that content meets the needs of all internal stakeholders and, most importantly, that it provides an outstanding customer experience. Successful applicants must reside in a country where Red Hat is registered to do business.
What you will do
- Lead associates and projects in an open way that inspires confidence
- Demonstrate negotiation, leadership, and persuasion capabilities
- Review high-level development scoping information and determine initial resource requirements to support initiatives
- Lead or participate in special initiatives and change efforts for the Customer Content Services team
- Assess the audience for your program deliverables and presentations and communicate clearly, concisely, confidently, and effectively in written and verbal communications
- Demonstrate complex problem-solving skills in resolving cross-functional issues within the program and documentation teams and negotiation
- Independently manage the content strategy for releases
- Develop, publish, and get approval for a content strategy plan of record from stakeholders and the documentation team members
- Define recommendations on content standards, needed improvements, and content gaps Prioritize customer-related bugs and feedback from customer-facing stakeholders for continuous improvement efforts
- Understand the impact of content decisions and strategy, not just within customer content services but also to areas across Red Hat, like Support Delivery team
- Curate content for display on the product page on the Red Hat’s website for each product release
- Serve as a single point of contact for stakeholders, provide content ervices approvals to program management teams, report status and negotiate changes to deliverables and schedules, and communicate and get buy-in for the content plan to all relevant stakeholders
- Work with support product leads to establish content readiness for new product releases and present content highlights and challenges during quarterly service reviews and program meetings
What you will bring
- 4+ years of experience working as a technical writer, information architect, content strategist, or in a similar role
- Excellent written and verbal communication skills, effective and persuasive communication skills, and ability to collaborate with diverse teams to reliably deliver complex projects
- Ability to work in fast-paced, matrixed environments
- Familiarity with the software development life cycle (SDLC); understanding of content development and publishing methodologies, tools, and defect-tracking systems
- Experience working with diverse sets of stakeholders to solve complex problems
- Familiarity with the agile methodology and rapid iteration releases
- Familiarity with structured, topic-based authoring, information architecture
- Experience with the enterprise software industry, including an understanding of the customer life cycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
- The following are considered a plus:
- Familiarity with Red Hat's product portfolio
- Experience or interest in change management
- Familiarity with Tableau, Jira, or similar systems and tools
