RIMES utilises technology to automatically retrieve, manage, transform, enrich, validate & deliver financial data from a wide range of sources to over 350 clients. Client Services own this process and are the interface between our clients, our platform and organisation. Client Services comprises a team of more than 50 staff based in 9 global locations, performing a wide range of client facing functions.
This team oversees the delivery of 60000+ data feeds daily. Client Services first line team proactively monitor exceptions based on timeliness and the quality of data in a top down manner, in conjunction with managing our client’s ever-changing priorities and corresponding queries.
Client Services second line team handles complex escalation from our first line group, in addition to managing change projects that impact all our clients globally.
Client Services account teams own the technical relationship with the client, they are responsible and accountable for the service provided to a set of clients, within geographic regions. The account team ensure the client’s service operates within a set of KPI’s and make suitable adjustments to ensure it continues to do so. Account teams work with our clients to adapt the services received, in line with the ever-changing requirements of the investment management industry. Alongside our sales and management teams, the account team provides regular service reviews with our clients, to reinforce our value proposition, provide industry insight and uncover further opportunity to solve our client’s challenges.
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RIMES is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
The Role and Job Responsibilities:
We are currently recruiting for a Consultant to join our Cork based team and supplement our global team. This is an excellent opportunity to join a well-established firm with a global presence and significant growth potential.
Reporting to the Head of Client Services - EMEA, the role involves (but is by no means limited to):
RIMES is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
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