Company Description
FireEye is the intelligence-led security company. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting. With this approach, FireEye eliminates the complexity and burden of cyber security for organizations struggling to prepare for, prevent, and respond to cyber attacks. Learn more about FireEye's world-class solutions and global footprint at https://www.fireeye.com/company.html.
Job Description
Reporting to Manager, Endpoint Operations in our Enterprise Technology Services Global Team, the Endpoint Client Systems Engineer role will have a primary focus on managing and maturing our MacOS fleet service offering.
As part of a dynamic, fast-paced Endpoint Operations team the Client Systems Engineer role is well positioned to influence and contribute to evolving the security posture and MacOS productivity tool suite, in support of our highly technical enterprise employee base on the frontlines of Cyber Security.
DUTIES & RESPONSIBILITIES
- Support of MacOS Enterprise tools and services, to ensure a consistent and unified device management experience
- Partner with Information Security Teams leading the introduction of evolving security stack architecture elements
- Deployment and management of pre-release internal security tools and services as part of our FireEye @ FireEye program.
- Drive security and configuration standards compliance, and drive spearhead remediation efforts where necessary
- Work with business leaders and functional subject matter experts to solve for business outcomes and accelerate business opportunities by introducing emerging technologies and innovative productivity solutions.
- Drive active partnership with mergers and acquisitions integration teams to ensure that goals are achieved for IT productivity tool enablement.
- Partner with the Technical Writing team to drive active contribution to Self Service, Knowledgebase and internal Support documentation.
- Degree/Diploma in Information Technology, or comparable qualification from a relevant discipline from a recognized university.
- 2-3 years’ experience supporting MacOS devices at enterprise level, including support of JAMF Pro, JAMF Connect or similar enterprise management tools for endpoint
- Deep knowledge of operating system principles and architecture, particularly for Linux/Unix, and Windows
- Scripting in languages such as PERL, Shell, Python, Apple Script or Powershell
- Familiarity with Intune or other MDM/UDM platforms
- Positive attitude with a strong focus on creativity and active solutioning.
- Excellent communication skills (both written and oral).
- Strong analytical skills for solving complex cross-functional problems.
- Ability to work independently and to communicate ideas to other team members effectively.
