ICT Services are currently seeking a Service Desk Analyst, working on one of our customer sites in South Dublin.
Responsibilities:
- Provide Level 1 remote and desk side support services to end users.
- Troubleshoot PC related problems either via phone, remote tools or desk side support.
- Complete incidents and requests with SLA in pressurised environment.
- Participation in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
- Escalate unresolved issues to support leads, designated service group or client help desk.
- Works collaboratively in a team environment.
- Support a variety of platforms including both Linux & Windows
Requirements:
- Excellent communication skills, fluent in English, approachable and a people person.
- 1 year + experience in a similar, onsite helpdesk position.
- Experience with change control (ITIL best practice or ITIL foundation certified).
- Candidates should have a high level of motivation and focus on their daily task.
- Demonstrate IT competencies in the following areas:
- Windows XP / 7/8
- Linux OS
- MS Office 2007 / 2010
