Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is looking for a  Vice President, Platform Engineering to be a key leader in driving technology alignment and engineering excellence across platform components of it’s flagship messaging suite of products. We are looking for a dynamic leader who is very technical, highly product-oriented, and business focused. This person constantly thinks about customer success, technical and product strategy, and how to grow the business at a rapid pace as part of the Twilio leadership team. This role will work across the entire engineering function and partner with other functions including product, sales, legal and security to drive solutions to our most challenging problems. This role requires excellent technical skills paired with business insight and an ability to influence outside of hierarchy.  This role also involves direct management of a team of senior technical leaders and a global organization of circa 120 that will grow significantly over the coming years. 

You must possess a great balance between business and technical know-how, and have the determination to turn your ideas into reality with a bias for action. Your strong design skills coupled with detailed vision and thought processes will help to bring a distributed team together to maintain, enhance and build innovative and state of the art products. You have validated experience crafting a work environment that both attracts and retains top talent that has delivered great business outcomes in an international setting.

You are a leader that believes deeply in building inclusive and anti-racist environments, allowing employees from all backgrounds to contribute, grow, and prosper. As a senior leader in EMEA, you must be a visible advocate and champion for our values, the Twilio Magic, helping build Twilio’s brand as an inclusive and diverse employer both internally and within the communities of our R&D Hubs in EMEA. You must believe that a diverse team, from the top down, allows all employees to achieve their full potential and as a result will allow Twilio to reach our goals, collectively. 

Responsibilities

As a VP Platform Engineering, Messaging, you will:

• Rapidly scale Messaging R&D platform teams, through the recruitment and development of top engineering talent. Implement effective strategies and work with Twilio’s global multi-functional talent team to attract, develop, and retain highly skilled employees from diverse backgrounds that we need to support our growth and success. 
• Act as a leader and advocate for Twilio’s anti-racist and inclusive identity as an organization 
• Effectively communicate and influence across the organization including the Executive Leadership
• Lead and prioritize the product lifecycle/engineering schedule (operations, release, development, QA and support) for our portfolio of products
• Direct all engineering processes demonstrating Agile approaches
• Explore applications and build capabilities in new-age technologies such as Artificial Intelligence, Machine Learning, etc.
• Collaborate effectively with Engineering, Product, and other business leaders throughout North America, Europe and Asia adding your vision and strategic voice to our distributed team
• Partner cross functionally to maximize the effectiveness of the technical roadmap for the business and customers as well as for the site
• Balance the creation of new functionality for current and future customer needs, infrastructure management and the elimination of technical debt
• Lead and develop engineering teams that work across a diverse set of systems and languages
• Establish a framework for making impactful technical decisions quickly
• Empower your teams towards innovation and customer success
• Ensure key partners understand the needs of development teams
• Ensure the engineering team understands the business direction and how each individual engineer’s work contributes towards the big picture of the product line and company offerings

Required:

We are looking for a leader who lives Twilio Magic and also are/have:

• 15+ years of experience as a software engineering global leader experience working with US based global companies
• You have a track record of designing and building large-scale, cloud-based, highly available software platforms in a high growth environment.
• Master’s Degree in Computer Science, Math, Engineering or a related field
• Expert understanding of software development processes and lifecycle
• Expert knowledge of Agile Scrum and UX Centered Design principles. 
• Extensive engineering expertise in the areas of architecture, design and development
• Proven change and transformation leadership
• Assessed and developed talent to ensure the success of the roadmap and customers
• Strong analytical and problem-solving skills
• Continual assessment, refinement, maturation, implementation, and upholding of engineering standards and best practices
• Demonstrated experience leading at a VP level
• Demonstrated ability to lead significant budgets, vendors, and contract relationships

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.