Digital Payments at Mastercard is leading the evolution of payment products from physical world to digital. We’re driving the design, definition & development of industry leading digital payment capabilities.

• Lead the strategy & implementation for content across Digital Payments products in partnership with the broader product development teams, customer care and marketing.
• Lead the creation of voice & tone for our digital products including B2C, B2B, B2B2C and Developer experiences.
• Drive end user engagement and adoption of our digital products through high quality content that contributes to a positive experience.
• Work with regional teams to ensure that content strategy extends into our local markets through internationalization (i18n) and localization (l10n) processes.
• Are you a seasoned content strategist who’s worked on transactional products across channels that are distributed globally?
• Have you demonstrated capabilities to define content strategy for cross channel experiences, including device based, adaptive/responsive and Internet of things?
• Are you comfortable in co-located working environments setup for rapid collaboration, using iterative product design methodologies such as Lean UX and Agile?

Role

• Lead the definition of a comprehensive content strategy for consumer, customer and developer experiences for the range of digital payment offerings to best drive adoption and use
• Drive consistent and/or complementary messaging across the digital channel, including adaptive & responsive web, native device based, including wearables and Internet of things.
• Participate in user centered design activities for the broader product design lifecycle, including user research, usability and A/B/multivariate testing.
• Work closely with product management, development, implementation & customer care teams during the product development lifecycle to ensure high content quality.
• Create compelling presentations that excite internal stakeholders & executives, and help them understand our content strategy and it’s importance to our success in digital.
• Liaise with regional and country teams to ensure that content strategy scales to the diversity of needs for a global user base.

• The ideal candidate will be an expert in leading the content strategy of web and mobile experiences across products in a broader portfolio, from concept to execution.
• Demonstrated expertise working in complex, cross functional teams with strong influence, communication and partnership skills.
• Strong track record of experiences that have positive consumer feedback, adoption and engagement.
• Ability to synthesize feedback from multiple areas (usability testing, customer feedback, metrics, etc.) to drive continual improvements.
• Helps identify, coach and groom top talent and pro-actively develop talent across the broader experience design team.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.