At HubSpot our core value is to Solve for the Customer. The UX team lives this everyday as we strive to better understand, serve, and delight our customers. 

The Developer Product Group is looking for a researcher to join our UX Research team. Developers use HubSpot to build websites, apps, integrations, and more; our goal is to provide best-in-class development tools for our users to grow their businesses and customize HubSpot to fit their company needs. Developer Product Group is a large and quickly growing group within HubSpot, and this is a fantastic opportunity for a strategic and resourceful team player who wants to architect research strategy and help build a user-centric culture for a growing business unit.

Embedded within HubSpot’s product organization, you will partner with individual contributors and leadership from our Design, Product Management, Analytics, and Engineering teams to uncover deep insights about our users' behaviors and attitudes. You will weave results into comprehensive customer stories with actionable recommendations that influence key decisions and product direction across the company. You'll think big about new areas, test concepts as they are being developed, and evaluate products once they've rolled out. 

In this role you’ll get to:

• Collaborate with other UX researchers, product managers, designers, and engineers to help define and refine the product experience for a range of different user types
• Work with product analysts and product experts to triangulate data from multiple sources
• Strategize and socialize the learning agenda, research plan, and approach
• Conduct research, synthesize data, and share findings with stakeholders, and collaborate on ways to apply the research
• Use your findings to influence product teams to improve user experience and business metrics
• Influence the ways our Go-to-Market teams engage and support our customer base outside of the product itself
• Hone your research skills alongside HubSpot’s incredible UX Research team

• Experience running end-to-end user research projects
• A broad tool set of research techniques
• Ability to interpret and apply quantitative data to inform qualitative research
• Awareness of their own and others’ biases and the ability minimize them in their work
• Ability to identify and articulate behavioral patterns
• The desire to dig deep into the data and get energized by unstructured discovery or exploratory research

Bonus skills:

• Web development experience or familiarity with web development platforms
• Experience conducting research with developers as end users