IT Trainer, Tech Writer, Graphics Design etc

Technical writer - Webex Admin Content

The Webex admin content team is searching for a curious, adaptable technical writer who flourishes in a fast-paced environment.

We build content that makes it easier for administrators to set up and manage Webex services for their users and customers. 

What you'll do: 

  • Use DITA-based authoring tools to originate, edit, and publish help content for Webex administrators.
  • Work with lead writers to identify the best way to structure content.
  • Research, test, and validate new content while writing.
  • Partner with the product teams to get details about features.
  • Follow our style, brand, and writing guidelines.
  • Follow our team’s established processes.
  • Consistently deliver your best quality content on time

Who you'll work with: 

You’ll be partnering with our global team of product managers, engineers, customer success managers, content strategists, information architects, graphic designers, and other technical writers. 

  • Demonstrable experience of writing technical help content, preferably for SaaS products.
  • Ability to write clearly and succinctly to support administrators or a similar technical audience.
  • Experience working in a continuous deployment and agile environment where content needs to be updated regularly and rapidly.
  • Experience creating structured and reusable XML content, ideally within DITA.