Technical Support-L1,2,3

Technical Support Specialist

Technical Support

Technical Support Specialist

Based in the heart of Dublin’s Silicon Docks (Dublin 2), our client has been at the forefront in changing the internet and online technologies as we know it.

They require a Technical Support Specialist with 1+ years’ experience providing technical support within a multinational/large IT corporate environment.

Initially joining on a 12-month contract, you will help our client staff a service desk that helps multiple internal support teams that provide support services across the company. You will provide first touch resolution and route requests to the appropriate support teams for further help.

Job Reference: BBBH 20077

What will a Technical Support Specialist do?

  • Provide technical support for incoming tickets to service desk.
  • Triage ticket requests and solve the problem or route them to the appropriate teams for assistance.
  • Communicating with internal staff about their respective tickets.
  • Creating, updating, and closing out tickets with appropriate work history and tagging for valuable metrics and data for case history.

What does the Ideal Candidate look like?

  • 1+ years’ experience providing technical support within a multinational/large IT corporate environment
  • Experience providing support over email, tickets, or video conferencing

Benefits?

  • 25 days paid holidays plus bank holidays.
  • Tax Saver Travel tickets
  • Bike to work scheme.
  • Employee referral scheme
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