As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how HubSpot works. Through working closely with your team, you will strive to help build a positive and inclusive environment, accepting of all differences that make HubSpot Support a diverse and unique place to work. This role is also open remotely in Ireland.
In this role, you will:
- Develop a deep knowledge of the HubSpot software to remove technical barriers for our customers and help them navigate a variety of tools within HubSpot
- Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries
- Partner with our product and engineering teams to identify and diagnose software issues to fix and improve the product experience for our customers
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
- Collaborate cross-functionally within HubSpot to more deeply engage customers with our platform, and improve the overall customer experience
- Show composure, resilience, and flexibility in HubSpot’s fast-paced ever changing environment, and also as an internal advocate for evolving customer needs.
- Serve as a role model and trusted advisor on the team showcasing ownership of even the most complex and sensitive issues
We are looking for people who:
- Are fully fluent in German and English
- Find creative problem solving fulfilling & challenging
- Are self-motivated, always curious, and consistently eager to learn
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
- Are able to take ownership of challenging scenarios and bring them to resolution
- Have a clear, professional, and informative communication style
- Interested in building technical skills and learning about HTML, CSS, APIs and more
