Our ever growing Technical Support team are seeking candidates who have a passion for providing exceptional customer experiences through solving complex technical problems. The focus of this position will be on becoming a subject matter expert in our leading Vulnerability Risk Management solution InsightVM. InsightVM is an all-in-one vulnerability management solution which provides users visibility into the risk present throughout their IT infrastructure.
This position is seeking a full time Technical Support Engineer I who will be based out of our working from one of our Rapid7 offices (Belfast/Dublin/Reading). This role offers a high level of flexibility under our newly developed Hybrid working model, which focuses on promoting a healthy work-life balance.
Are you passionate about delighting your customers and helping them solve complex network and product issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? If so, then you are the perfect person to join our unique and growing support team! As a Technical Support Engineer, you will provide exceptional support experiences to a wide range of technical and security focused audiences. This role offers an exciting opportunity for an individual looking to immerse themselves in a fast paced role with endless growth opportunities.
Troubleshooting and understanding of network architecture
Excellent problem solving and critical thinking skills
Fantastic verbal and written communication
Nice to haves:
Knowledge of security and vulnerability management
Proficiency with similar applications and Rapid7 products a plus
Demonstrable command of administering multiple operating systems (Linux, Windows, MacOS)
Previous relevant certifications a plus (AWS, Azure, Google, CompTIA, Microsoft)
Familiarity with any programming language.(Ex: Python, C++, Java)
Understanding of log analysis methods (using regex to debug large log files)
Knowledge of Grafana, Kibana or other graphing tools
Demonstrable usage of packet inspection, pcaps, wireshark, procmon
Familiarity with SSO technologies
Experience working with API's
Familiarity with PostgreSQL, or any similar relational database management systems
Attractive Salary
Competitive Pension employer contribution
Generous holiday allowance
Health insurance for you and your family
Life and disability insurance
Budget for additional education/development (certification and exam allowances)
Enhanced Maternity/Paternity pay schemes
Healthy (and some unhealthy) snacks and drinks plus regular office breakfast and lunches
Monthly outings/Summer party/Christmas party
