About this role
The Technical Support Engineer (TSE) will be a subject matter expert and will perform a key function within the new structure. You will provide technical Support, documentation, training, and be a technical lead in the Field team. You will work in conjunction with the Zone Leaders to review Industry trends, technology changes and work with Three Ireland to ensure that the BT Field Engineering and Three Ireland in-house teams are best placed to follow best working practices and are aware of and prepared for technology changes.
This is a part field-based, part desk based role so you can be based at any location in Ireland as you'll cover the region you'd be based in.
You'll have the following responsibilities
- Will work part-time in a support role and part-time in the field.
- Carry out majority of PIM and interference testing
- Assist remotely with fault management and resolution
- Compile and update field team technical documentation
- Carry out technical training for the field team
- Carry out trend analysis on faults to help Three Ireland improve service insight and site databases.
- Will work closely with all team members in the zone’s to meet KPIs, reduce repair times, improve network reliability and improve customer experience.
- On call rota tbd (you’ll receive on call allowance and any relevant overtime)
- Experienced mobile telecoms engineer, able to work on all aspects of the 3 Ireland network (including DC power supply, Radio Frequency (Radio Base Station and transmission) and Optical)- mandatory
- Preferably be able to work at height as majority of issues will be at height as the network topology evolves
- Experience on PIM and Interference Testing
- Strong microsoft office skills- word and excel
- Existing experience in a technical role in a mobile network environment
- Strong interpersonal and customer relationship skills
- Customer skills, be able to handle customers and set expectations on behalf of BT
- Ability to work well under pressure
- Strong organisational skills
