Tableau is one of the world’s fastest growing software companies. We’ve been ranked as the clear market leader in the Gartner Magic Quadrant for BI & Analytics for the seventh year running. Not only do we have world-class products, Tableau is also the 3rd fastest growing marketable skill!  If that isn’t enough, we are now also part of Salesforce, one of the largest software groups in the world.

We are built on a set of 8 core values: We are on a mission. We build great products. We work as a team. We use our products. We delight our customers.  We keep it simple. We respect each other. We are honest. By making technology more accessible, we help create a future with greater opportunity and equality for all. This has taken our company to great heights, and now part of the Salesforce family (named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row).

Your role

Within our application, server and cloud teams, you’ll support our diverse customer base across multiple industries. You’ll triage and resolve highly complex, technical, and application-related issues, which impact product functionality in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products.

Some of the things you’ll be doing

• Research, reproduce and lead support case to resolution.
• Apply in-depth troubleshooting and debugging skills to identify the root cause of issues.
• Collaborate with Technical Support, Development and Consultants to resolve highly complex technical issues.
• Partner with Development teams to prioritise and resolve customer cases.
• Document known solutions to internal and external knowledge base.

About you

You will have exceptional troubleshooting and communication skills coupled with knowledge and demonstrable experience in some of the following areas:

• Databases                   MS SQL, My SQL, Postgres, Oracle, MSAS, Snowflake, Redshift
• Networking                  TCP/IP, DNS, SSL, Fiddler, Wireshark
• Authentication             Active Directory, SAML, Kerberos, OAuth, OpenID
• Operating Systems      Windows Server, Linux (Red Hat and Debian), Mac OSX
• Virtualisation               AWS, Citrix, Azure, VMWare

You do not need previous experience with our product, as we will provide all the support and training needed to develop your knowledge during your on-boarding programme.

As we support customers across EMEA, fluency in German is required.

What you’ll achieve

3 months:

• Attend our 3 week bootcamp
• Build your product knowledge through peer shadowing and customer interactions
• Master our support workflows and processes
• Begin to share your knowledge and expertise with other team members

6 months:

• Earn certifications, become a Qualified Associate in Tableau Desktop or Server
• Identify an area of subject matter expertise

Continuous learning is encouraged and supported through sponsorship of third party certifications and free access to external learning platforms.