Technical Support-L1,2,3

Technical Support Engineer Job

Key Responsibilities 

  • Initiates and completes technical activities leading to new or improved products or process, for current programs, next generation programs and to meet strategic goals and objectives of the company.  Prepares reports, publishes, and makes presentations to communicate findings.
  • Analyzes and solves problems from basic engineering principles, theories and concepts through to a wide range of complex and advanced problems which require novel and new innovative approaches or a major breakthrough in technology.
  • Understands engineering principles theories, concepts, practices and techniques.  Develops knowledge in a field to become a recognized leader or authority in an area of specialization and applies this knowledge in leadership roles in the company.
  • Incorporates business policies and procedures into task completion.  Understands the business needs of the company, and has knowledge of the customer needs of our business.  Understands the business cycle and foresight of emerging technologies trends.
  • Cultivates internal and external network of resources to complete tasks.  Serves has a resource in the selection orientation and training of new engineers and employees.  May lead a project team, determining goals and objectives for the projects. Mentors employees by sharing technical expertise and providing feedback and guidance.
  • Interacts cross functionally and with internal and external customers.  Serves as a consultant for engineering or scientific interpretations and advice on significant matters.  Acts as a spokesperson to customers on business unit current and future capabilities.

Qualifications/Experience 

  • Level 8 Engineering degree qualification 
  • 2+ years experience in a similar enviroment