Our client, in Galway are currently looking to recruit a Technical Support for their site.

Description

The successful candidate will be responsible for the following activities:

• Address incidents and problems escalated from 1st level support

• Investigation of technical issues such as:

o Microsoft Dynamics CRM 2011, SQL Server related database incidents and problems

o Microsoft Windows incidents and problems, both server and client OS

o WAN/LAN connectivity issues

o Customer Equipment and software issues

o Overall security incidents and problems

o Replication of reported issues

• Escalation of technical issues to 3rd level support in a clear and timely manner.

• Monitoring performance of all service levels

• Daily monitoring of network and infrastructure issues

• Liaison with network provider and hardware support engineers

• Maintenance of all contract assets within client sites including upgrade, replacement and installation of hardware

• Management of users on AD, Phone Systems and Microsoft applications.

• Dealing with IT issues both Locally and remotely across multiple contracts.

• Reporting to Team Lead on progress of various tasks.
 

• 3rd Level Qualification in IT related discipline

• 2-year experience in IT related industry, other experience may be considered.

• Strong networking knowledge, good understanding of switches/routers/cabling

• Strong Analytical and problem-solving abilities

• Fluency in both written and spoken English.

• Candidate should be able to work on own initiative and as part of a Team

• Candidate should have an excellent attention to detail, regardless of deadlines and Service Levels.

• Strong knowledge of Windows operating systems, Windows 10, Server 2008, 2012 and 2016

• The candidate will be working on several systems over multiple contracts, so needs to have the ability to prioritise issues depending on Service Levels and user’s requirements.

• Microsoft, or another technical certification a plus.