Software Developer/ Engineer/ Architect

Support Specialist


  • Providing technical and business solutions to our Clients.
  • Thoroughly documenting and managing customer inquiries in JIRA Service Desk ticketing system.
  • Continually developing and improving your relationships with stakeholders and their confidence in service abilities.
  • Working on issues/requests individually and as part of the team to ensure that problems are solved.
  • Using defined systems and guidelines to keep all stakeholders up-to-date with their request status, handover documentation, etc.
  • Meeting or exceeding all of the performance and SLA metrics set by management.
  • Working with cross-functional teams across the organization, developing a more intimate knowledge of operations and technologies utilized within the organization.


  • Bachelor’s degree or higher with professional experience in computer related technologies.
  • Good understanding or working experience with SQL.
  • Fundamental understanding of HTML, CSS and JavaScript.
  • Some experience in reporting and/or data analysis – Desired but not essential
  • A methodical approach to problem-solving.
  • Patience and sincerity.
  • Customer service experience, preferably in a technical environment.
  • Willingness and the ability to continually learn the technology and business.
  • Ability to express complex technical concepts in layman’s terms to non-technical users verbally and in writing.
  • Ability to work independently in a highly visible, fast paced environment.
  • Availability to participate in on-call schedule when necessary.