What you get to do in this role:
- Manage and resolve challenging issues for ServiceNow partners and customers.
- Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
- Gain an understanding of the ServiceNow platform and all core functionality.
- Analyze data with a view to isolate the potential cause of the issue.
- Involve others to accomplish personal and group goals.
To be successful in this role you have:
- 6+ years Technical Support expertise
- Ability to troubleshoot multiple difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code, with exposure to broader infrastructure services, operating systems, hardware and networking
- Ability to discuss issues with the customer and development team and provide solutions to customer cases
- Personal commitment to quality and customer service
