Company

Join the hottest name in enterprise software today! ServiceNow, the fastest growing publicly held SaaS and Cloud Company, is transforming and reinventing the way large corporations manage their processes by developing and delivering a comprehensive suite of cloud-based services for enterprise management.

In this role you will be part of the Cloud Infrastructure Storage Team, using your technical skills, and the ServiceNow platform, to manage storage worldwide.  This will include both operational and project-based work where you will deploy, configure, monitor, and troubleshoot storage capacity within the ServiceNow cloud.  Applicants must have a strong understanding of shared storage across the entire Enterprise, ability to manage and maintain multiple sites simultaneously, ability to configure and deploy multiple types of storage appliances, and a general understanding of cloud-based storage architecture.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and become more scalable than ever before.  We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Come join the Cloud Infrastructure Storage team and make your mark building the industry-leading Enterprise IT Cloud!

Team

• Be part of a fast-growing team focused on delivering world-class service for both internal teams and external customers

Role

• In this role, you will deploy new storage systems and help maintain the reliability, resilience, performance, and capacity of all of the storage across the entire company
• You will collaborate with multiple different technical teams to resolve issues and create new efficiencies

What you get to do in this role:

• This will be a fast-paced job and very rewarding
• You will have the opportunity to help this company grow and manage the storage capacity needs worldwide
• ServiceNow is on the cutting edge of technology and you will be working with the latest emerging technologies

In order to be successful in this role, we need someone who has:

• Good understanding of the different storage protocols like NFS, iSCSI, FC, and NVMe/NVMeOF and NAS/SAN design
• Strong understanding of enterprise class storage hardware (e.g. Dell, Pure, HP, NetAPP etc.)
• Good understanding of space-saving technologies such as deduplication and compression
• Be able to create, support and maintain CIFS/NFS/S3 shares
• Good understanding of UNIX/CentOS and comfortable with CLI
• Comfortable with Virtualization – specifically VMware’s ESXi
• Broad knowledge of Flash Storage solutions
• Working knowledge of networking/server architecture and hardware.
• Experience working in a multi-team enterprise service delivery environment
• Ability to function and prioritize in a fast-paced multi-task, team environment
• Process oriented and experienced in process development
• Strong analytical skills with the ability to multi-task several unrelated issues
• Strong documentation skills with particular emphasis on technical processes and standards
• Knowledge and experience in ITIL process methodologies (certification a plus)
• Proven ability to function independently in ambiguous situations with a record of success
• Proven ability to work with cross-functional teams on highly technical, multi-disciplined projects
• General understanding of capacity planning
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills
• Must have a minimum of four years of experience in enterprise operations with a record of increasing role responsibility
• Bachelor’s degree in computer science, electrical engineering, related field or equivalent experience