Team

ServiceNow Platform Administration team is a team of talented and energetic individuals. The team works closely with application developers, product owners, and project managers to maintain ServiceNow internal instances. The team focuses on Automation to reduce manual efforts. We also work closely with engineering development to introduce Innovative platform solutions for complex business problems.

What you get to do in this role

• Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
• Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
• Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
• Assists in the maintenance and administration of user-profiles including groups and role management
• Develops procedures and scripts for monitoring and automation of manual processes
• Engage with product engineering and support teams to troubleshoot issues and any planned activities
• Follow ITSM processes for Incident, Request and Change management process
• Maintain system documentation for configuration and troubleshooting of known issues
• Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
• Come-up with best practices for Admin operations and enhancements based on lessons learned
• Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities.
• Co-ordinates and executes Go-Live activities
• Follows SOX controls and helps collect data for periodic review
• Support requirement during off-hours and weekend support, when required

To be successful in this role you have:

• 8 to 10+ years of information technology industry experience with a focus on Application Development/Administration using java, JavaScript libraries including database technologies – MySQL
• 4+ years as specifically on ServiceNow Application Development. ServiceNow Administration experience including an understanding of the platform including Client Scripts, UI Policies/Actions /Pages/Scripts/Macros/events/schedule jobs, etc
• Proficient in using LINUX commands, Splunk, and other tools for debugging purposes.
• Done Integrations with 3rd party tools using (web services, SOAP, email, etc)
• Experience using and following SDLC methodologies with a focus on Agile/ScrumGood verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders.
• Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities.
• Good understanding of ITIL v3 processes.
• ITIL Foundation v3 certification & ServiceNow Administration certification preferred.
• Bachelor’s degree in Computer Science or related field