SRE Support Specialist for Middle Office Services

As a member of our Software Engineering Group we look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment—one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

This role requires a wide variety of strengths and capabilities, including:

• Act as a key contributor in the continued development of tools, frameworks, dashboard & techniques to improve productivity and Quality of Production management function, adopting the DevOps principles to manage and support the environment. 
• Understanding of Architecture 
• Hands-on, technology-focused individual, who enjoys working through hard technical problems. Knowledge of Python, Shell scripting and SQL.
• Recommend solutions to solve generic issues in systems and procedures to avoid recurrences of system or operational failures. 
• Recommend system changes to reduce required manual intervention in either monitoring or managing system performance/availability.
• Be able to develop and maintain strong relationships with Application Development and DevOps Leadership

Other Functional and Technical skills:

Domain: Trade Life cycle to settlement, Position Management, Valuation, Asset Servicing ( Middle Office exposure )

Support Management:

• Design and Use Monitoring Dashboards for day to day Support
• Generate Service KPIs, reports on service stability and performance.
• Liaise with Dev and QA teams for release management
• Run incident calls for client outages
• Incident Management and Tracking
• Participate in Change Management calls
• Engage with OPS and client support teams on user query resolutions
• Log & Message bus monitoring: Splunk,Geneos,AppDynamics,DynaTrace,Grafana
• Expertise in Excel, Macro and Powerpoint will be an advantage