Technical Support-L1,2,3

Sr Staff Systems Engineer

What you get to do in this role:

  • Own a technical scope and be responsible for its direction and internal prioritization
  • Lead, teach, and generally up-lift the team around them
  • Introduce / reinforce software engineering practices and skills to the team and organization
  • Develop systems, web services, and automation tools that can run in any cloud
  • Build orchestration workflows by leveraging features of the ServiceNow platform
  • Manage large scale infrastructure with code
  • Propose and advocate for impactful architectural changes
  • Collaborate with peer teams who have built world class networking and orchestration solutions.

In order to be successful in this role, we need someone who has: 

  • Strong initiative and circumspection in driving technical change
  • Sound judgment in choosing an approach to technical problems
  • Strong coding skills, and intermediate skills in software architecture
  • Ability to effectively lead or collaborate on code projects with many contributors
  • Ability to own and operate a mission-critical service, and appropriately respond to incidents and prioritization requests thereof
  • Ability to mentor and teach other engineers
  • Well-developed vision for a software approach to scalable infrastructure services
  • Good grasp of virtualization and containerization technologies, and their appropriate application
  • Familiarity with a declarative, goal-seeking approach to automation, or popular tools exemplifying this such as Terraform, Puppet, CFEngine
  • Familiarity with Linux-based systems and Internet protocols such as DNS, SMTP, LDAP, etc.
  • Has proficient oral and written communication and willingness to train other people.
  • Has integrity, honesty and can uphold ServiceNow’s values

 

  • Is an excellent oral and written communicator
  • Has integrity, honesty and can uphold ServiceNow’s values