As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

OpenText is seeking a full time Senior Contracts Manager within the off-cloud Support Renewals organization.  This is a key member within the Support Contracts team that assists in the preparation, negotiation, administration, and management of existing and prospective customer contracts. Position supports the Support Renewals and Sales teams as well as the Legal Department, and requires an organized and articulate individual who exhibits a strong attention to detail. 

The ideal candidate will be innovative in solving business problems and challenges, coordinate business and legal issues and questions and follow-up on responses with other departments within the organization, be energetic, focused and results oriented with a high level of integrity and honesty. Regularly exercise judgment within defined policies and guidelines.

Primary Responsibilities:

• Review, negotiate and amend contractual paperwork as required to align to OpenText legal and support business standards, including but not limited to agreements relating to support terms, public sector, framework and OEM accounts
• Participate in contract negotiation calls with existing and prospective customers, supporting the Sales, Support Renewals and Legal groups as needed. Negotiating mutually acceptable support terms, securing appropriate approvals and drafting of final contract documents
• Support team members with contract review/negotiation as required
• Point of escalation for urgent revenue impacting issues and engaging with senior OT management as needed
• Identifying and executing on opportunities to streamline & improve existing off-cloud Renewals practices
• Providing support to special projects or other areas within the team
• Assist with special projects and departmental initiatives as assigned

• Prior experience dealing with contract review & negotiation (in English or other languages), and general business acumen, preferably within the software industry or related field
• Strong interpersonal communication skills along with analytical and problem-solving abilities are imperative. Additional language skills would be a bonus.
• Extremely detailed/accuracy oriented
• Ability to multi-task effectively
• Communicate and work well in a team environment and with existing clients including excellent verbal and written communications
• Able to adapt to changing and fast paced conditions to ensure continued alignment with business requirements
• Willingness to take on challenges and new objectives
• Ability to identify issues and determine when escalation to management is required
• Proven ability to interact effectively with all levels of the company including executive management
• Strong capabilities and expertise in Microsoft Office, in particular Word, PowerPoint and Excel
• Proven ability to work under pressure in order to meet frequent deadlines
• Experience with business deal risk analysis and revenue recognition concepts
• Experience contracting with international, Government and regulated bodies a plus