Technical Support-L1,2,3

Solutions Analyst

The role includes responsibility for the functional design, specification, and delivery of proprietary IT solutions within the Logistics and Supply Chain sector with a specific focus on Warehouse Management solutions, lite-assembly, manufacturing, and transportation. This is a great opportunity to develop your skills in a friendly team environment.

  • IT solution & design of the engineering solution, operational and customer specific requirements
  • Producing Functional Specifications to support the delivery of new business projects, customer change requests, and process improvements
  • Working closely with Customers, IT Analyst team, Business Development teams, Engineering, Process Engineering & Operational teams
  • Facilitation of solution design workshops
  • Business Analysis, gap review, impact assessment, and documentation of Functional Requirements
  • Design of practical, efficient, cost-effective solutions, and defining benefits, risks, recommendations 
  • Subject matter expert and point of contact for the overall solution throughout the project life-cycle
  • Support/Assist project test phases – QA, System Integration Testing, User Acceptance Testing
  • Prioritizing tasks and issues in conjunction with IT PMO
  • Integration Analysis - 3rd Party Solutions
  • Design review, playback of software solutions
  • Communication and liaison with key stakeholders
  • Bachelor’s degree in Logistics, Computer Science or a related field
  • 5+ years delivering complex Warehouse Management, Supply Chain & Logistics solutions within a 3PL or commercial WMS environment
  • Excellent written and verbal communication
  • Ability to apply creativity and critical thinking to problem solving solutions
  • Strong Project Management skills with proven capability to deliver well-documented solutions on time
  • Demonstrated ability to work with remote teams/customers in multiple regions
  • Extensive experience with supply chain/logistics applications and processes 
  • Good understanding of database and schemas. 
  • Able to develop and interpret detailed and complex technical documentation
  • General knowledge of trends in technology relating to software applications 
  • Detailed knowledge and understanding of digital enterprise integration

Additional Information

  • Candidates must be available to travel internationally to support customers 
  • Career progression opportunities for all levels with stand-out candidates considered for IT Manager roles in the future 

syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.