We are currently seeking a Software Development Senior Specialist to join our team in Dublin, Dublin (IE-D), Ireland (IE).

Primary responsibilities of this position are related to service architecture.  Specific responsibilities of this role include:

• Provide effective technical leadership in support of NTT support organization during Incident and Major Incident resolution.
• Act as the technical SME for services/application within defined service area.
• Is responsible assessing the impact of risks to the service and identifying resource and resolution requirements and for updating risk on the client’s Risk Register.
• Act as reviewer and authority for identified risks and all technical solutions for the service.
• Support the Service Owner from a technical perspective acting as the technical conduit between on and offshore technical resources.
• Ensure the technical competency of the support organisation of the offshore teams who interact with their service and ensure that a skills register is in place.
• Be cognizant of how the technical elements of their service interact with other applications and service lines.
• To provide support and guidance to the offshore team with the analysis and provision of resolution for complex service requests ensuring that they can be delivered within agreed time constraints or SLA.SA owns the knowledge assessment and management for the cluster.
• Is responsible for reviewing and authorising all infrastructure upgrades which could potentially impact the applications in their service area.
• Ensure business and operational viability of service levels from a technical perspective
• Assist the Service Owner in managing critical operational issues that cross organizational boundaries from a technical perspective.
• Remain informed on industry security trends and issues, including emerging technologies
• Manage day-to day relationships with all Dell teams to ensure the delivery of Outsourced Services meets or exceeds the Client’s expectations
• Ensure service lines meet current and future capacity requirements
• Defining and maintaining service technical standards in line with Client expectations
• Ensure timely resolution of escalated technical service delivery problems and minimize the impact of any client service delivery issues
• Manage and work to minimize outages and ensure recovery and contingency plans are in place
• Oversee and manage operational and technical risk for the applications and services within their domain
• Define, manage, and continual improve service level reporting for services
• Provide early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
• Ensure Client related client and corporate technical standards & policies are developed where necessary and enforced
• Support and ensure adherence to Client’s standards and processes (i.e. Category Governance, SM&G, Architecture, etc.), and provide input for improvements to the appropriate process owners as needed
• Constantly monitor and improve technical team efficiency, effectiveness and impact
• Lead and enable enterprise-wide thinking in the team