You should have excellent communication skills and the ability to demonstrate comfort, interest and aptitude for learning and manipulating technology platforms. This role will be accountable to manage production and/or non-production environments. This position will manage multiple priorities effectively, work independently and thoroughly assess written content. Ideal candidates will display knowledge in ITIL and service orientation, have a strong aptitude in problem-solving and be able to work virtually within global teams while innovating and completing projects and tasks under tight deadlines. Work will largely be guided through service requests and coordination with the release management team.

• Proficiency in service-level changes to systems and troubleshooting components
• Perform configuration, service, incident, and problem management functions
• Perform change, release, security, patch, and certificate management activities
• Engineer and deploy enhancements to production and non-production systems
• Work with teams to manage the agreed upon SLA’s
• Work with teams to improve the reporting & operational policies and procedures
• Participate in off-duty or on-call work as required in a rotation.

Familiar with a variety of IT Support concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

• Degree in Computer Science, Information Systems or other related discipline or equivalent work experience
• 1-3 years experience with operational understanding of Server Operating Systems (Unix/Linux, Windows) VMware & Middleware technologies, with experience supporting varying configurations and distributions and the ability to Document procedures, runbooks, and environments.
• Strong troubleshooting and debugging skills in a high-pressure environment working with application, network, security, and development teams
• Experience writing code in Shell, PowerShell, Python, Ruby, Java, or similar language.
• Collaborate cross-functionally with customers and support teams to identify and drive SLAs/SLOs, Resiliency, and Performance.
• Ability to analyze situations, speak up respectfully, and share innovative ideas
• Strong work ethic in a mission-critical 24x7x365 diverse environment with multiple vendor/customer relationships