Guidewire’s Site Reliability Engineering team (SRE) is part of the Product Development & Operations (PDO) organization, delivering 24x7 service to customers who are using Guidewire’s software products on the Guidewire Cloud Platform.

As a Java Application Observability Engineer you will be part of a team that is dedicated full-time to developing, releasing and maintaining software & tooling on the Guidewire Cloud Platform to address enterprise application availability, performance and observability across a complex application suite of products in production, serving hundreds of customers and supporting millions of transactions each day.

This role requires a high degree of independence, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale through development of automation and tooling to target observability issues then we would love to hear from you.  

The successful candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools will have a good mix of deep object-oriented technical knowledge and a demonstrated ability to rapidly self-educate on new concepts and tools, ideally with production SaaS application experience.

Duties & Responsibilities

• Implement systems for monitoring of events and application performance metrics across a growing set of customers going into production on Guidewire’s Cloud Platform.
• Develop full stack tooling and processes for monitoring, alerting and logging highly performant applications and interfaces and deploy/integrate existing systems to ensure uptime and application performance
• Build monitors/dashboards/log visualizations to collect metrics for purposes of detecting and surfacing customer-specific performance bottlenecks
• Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
• Configure and maintain monitoring and alerting systems to support individual customer production and non-production environments
• Work closely with Product Development, Global Customer Support, Customer Success and other internal Cloud Operations teams to specify and detail solutions and practices.

Personal Qualities

• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving on issues that may cross from application to infrastructure related.
• Ability to learn quickly in a dynamic environment
• Use creative and innovative ways to solve problems
• Display a strong work ethic and do whatever it takes to get the job done
• A highly positive can-do attitude with a knack for being a great teammate
• Excellent communication skills and ability to explain complex technical concepts to a varied audience yet humility and hunger to learn from others
• Demonstrate strong follow-through and consistently keep commitments to customers and employees

Other Requirements

• Ability to read, write, and speak fluent English
• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for after-hours production emergencies
• Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings

• Core Java
• Object-Oriented Design
• Familiarity with Continuous Delivery, Continuous Integration, Unit Testing, etc
• Agile development practices
• Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
• Experience in Application Performance Monitoring with background using and supporting analytical tools such as AppDynamics or Datadog
• Ability to develop and extend highly performant Java tooling/monitoring code and identify/address any performance issues in existing custom Java tooling.
• Advanced exposure to broad technical skills such as Java development, web UI (design and development), JSON, developing or exposing REST services, application architecture.
• Ability to read and interpret critical application logging outputs.
• Cloud Services (e.g. AWS/GCP/Azure) or Knowledge of front-end web technologies (JavaScript and AngularJS) is a bonus
• Bachelor’s Degree in Computer Science or related field

We’re proud to shout about our awesome benefits packages. Holistic wellness is a big deal for us. We offer everything you need to support your work and, most importantly, your work-life balance. We’re committed to helping you be the best version of yourself. Inside and outside of work.