We are looking for ambitious team players to join our cutting-edge Signature support team! These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support. The roles are a part of the Global Support organisation, that have responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.
The ideal candidates are a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations has excellent problem-solving skills, is able to learn new technologies quickly, and uses their time efficiently. These roles may require work outside of normal business hours depending on the shift that is assigned upon hire.
The Signature Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling and execution of cases of all severities, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. The Signature Success team provides the highest level of support and expertise to some of our largest and most strategic accounts. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Signature Success team, the Engineer is experienced with technical concepts and is highly customer centric.
Minimum qualification & skills:
Preferred qualification:
