The Signature Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling and execution of cases of all severities, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. The Signature Success team provides the highest level of support and expertise to some of our largest and most strategic accounts. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Signature Success team, the Engineer is experienced with technical concepts and is highly customer centric.
Preferred qualification:
- Bachelor's degree in Computer Science or equivalent experience
- Database and relational data structures
- Large scale, multi-tenant production environments
- API Programming or Software Development
- Software Design Lifecycle
- Visualforce and Apex code experience
- CRM domain knowledge & Any Salesforce Certification
- Previous experience with Salesforce CRM and its technologies
- Familiarity of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.
- Certified Salesforce Developer (PD1), Certified Salesforce Developer (PD2, Certified Email Marketing Specialist
- Experience providing SaaS support
Minimum qualification & skills:
- Experience in Technical Support/Services related role
- Comfortable interacting with all levels of customer and Salesforce management
- Ability to multi-task and perform effectively under pressure
- Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
- Familiarity of database concepts and data management (RDBMS) and SQL
- Familiarity of Object-Oriented design and core programming concepts
- Familiarity of XML, preferably experience using server-to-server web services (SOAP)
- Familiarity of both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java,.Net, SQL) software development
