Software Developer/ Engineer/ Architect

Senior Technical Support Engineer

Based in Dublin, our client is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

They require a Senior Technical Support Engineer to be based in Dublin, Ireland for an 11-month role. 

This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

4+ years of experience working as a Technical Support Engineer within an Enterprise Support Delivery environment.

• Strong knowledge on LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder).

• Strong Understanding of Email Infrastructure (e.g. Exchange, Office 365, Postfix).

• Advance knowledge on Web Services (consuming or providing) (SOAP, REST).

• Strong working knowledge on Network infrastructure.

• Hands on experience in any bi-directional, automated integration between two systems.

• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations.

• Strong Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix

· Shell, Windows Shell).

• Strong Experience with relational databases (e.g. MySQL, Oracle).

• Strong Experience using Linux/Unix OR Microsoft Server

• BSc or MSc in Computing Science or Equivalent.

• Business level English and ability to work onsite in Dublin 2 or 3 days a week once offices open.