Are you looking for a unique, truly innovative role? What if it could be with one of the most impactful IT companies in the world? Then we have the right opportunity. Hewlett Packard Enterprise (HPE) is looking for a Senior Technical Support Engineer who will act as an energetic team player with excellent customer relationship skills to champion HPE Nimble Storage and professionally manage a triage of customer support service issues and escalations. You will contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation. You will effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical and problem solving skills and independently diagnosing and resolving networking and performance problems with storage server environments.

How will you make your mark:

• You would support industry leading and FTSE 100 companies as a senior representative of HPE
• You would be mentored within your first two months, shadowing another team member, and would receive strong support to create a lasting foundation within our team
• You would have the opportunity to reach technical experts who engineered the HPE products you are supporting on for high-level complex issues

Join us and make your mark and our team!

We are an expert team made up of 16-18 Level 3 Support Engineers. We encourage a collaborative team culture, where we look to support one another, promote learning, and take joy from providing the very best support to clients using cutting-edge technology products!
We are a diverse team – we have speak Russian, German, Spanish, Italian and may many more languages!
Our international team is made up of 100+ community members in a multitude of different countries

• Fluent in French (desirable but not essential)
• Russian language is a plus
• A person with 5+ years' experience providing technical support to end user customers for storage related products including advanced administration issues such as snapshots and replication
• Showing outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP & Inter-Networking in a Linux and or Windows environment
• Comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
• Experienced with VMWare, Storage, Cisco UCS, ISCSI, Xenserver, HyperV, Open Stack and Fibre Channel
• Experienced with applications like Oracle, Exchange, SQL Server Veam, Back up Exec, and Commvault
• Able to read back traces and isolate potential problem areas at varying levels of depth and complexity
• A person with Scripting / Programming know how (with a focus on support automation) and time-saving utilities

We offer:

Extensive benefits, a competitive salary and shared values/ purpose, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career growth.