Tableau is one of the world’s fastest growing software companies. We’ve been ranked as the clear market leader in the Gartner Magic Quadrant for BI & Analytics for the seventh year running. Not only do we have world-class products, Tableau is also the 3rd fastest growing marketable skill! If that isn’t enough, we are now also part of Salesforce, one of the largest software groups in the world.
We are built on a set of 8 core values: We are on a mission. We build great products. We work as a team. We use our products. We delight our customers. We keep it simple. We respect each other. We are honest. By making technology more accessible, we help create a future with greater opportunity and equality for all. This has taken our company to great heights, and now part of the Salesforce family (named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row).
Your role
Within our application, server and cloud teams, you’ll be exclusively focused on our Premium customers in the enterprise space, across multiple industries. You will work closely with Technical Account Managers to own all aspects of the triage and resolution of highly complex, technical, and application-related issue impacting product functionality in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products.
Some of the things you’ll be doing
About you
You have a minimum of 3-5 years experience in a Technical Support role, outstanding troubleshooting and communication skills, as well as strong knowledge and demonstrable experience in some of the following areas:
Databases MS SQL, My SQL, Postgres, Oracle, MSAS, Snowflake, Redshift
Networking DNS, SSL, Proxies and Load Balancers, Fiddler, Wireshark
Authentication Active Directory, SAML, Kerberos, OAuth, OpenID
Operating Systems Windows Server, Linux (Red Hat and Debian), Mac OSX
Virtualisation AWS, Citrix, Azure, VMWare
You do not need previous experience with our product, as we will provide all the support and training needed to develop your knowledge during your on-boarding programme.
As we support customers across EMEA, fluency in French or German is required.
3 months:
6 months:
Continuous learning is encouraged and supported through sponsorship of third party certifications and free access to external learning platforms.