To be successful in this role you have: 

Bachelor's in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment    

Must have experience implementing, maintaining or supporting one (or more) of the following: 

• Demonstrated ability to troubleshoot the most difficult technical issues in time critical situations
• Experience diagnosing performance related issues.
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanour when handling complex user issues
• Working knowledge of the components in a web applications stack
• Solid background in Linux, UNIX or other OS
• Experience and understanding of Object Oriented Design
• Experience with relational databases such as MySQL, Oracle
• Ability to read, analyze Application & Database logs
• Strong experience working in Java or similar backend programming language
• Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
• Ability to work with high-value customer administrators and developers
• Excellent time management skills
• Personal commitment to quality and customer service

Must have experience in working with one (or more) of the following technologies / languages: 

• Working knowledge of the components in a web applications stack.
• Scripting languages (e.g. JavaScript, Python, Perl, Unix Shell, Windows Shell).

Desired Skills  

• Experience providing SaaS support
• Experience working with the ServiceNow Platform
• A fundamental understanding of ITSM or ITIL framework
• Experience diagnosing network related issues.
• Experience using tools like Splunk, Elk, and handling Network Devices  & Load Balancers